FAQ

Welcome to AromaNish Knowledge Base

Do you have hot questions about our products and services? Get Answers for all your Questions about AromaNish Here:

These are your FAQs that our new, as well as the existing customers, ask us. If you don’t find your question feel free to contact us through our contact page.

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FAQs

Frequently Asked Questions

Regarding publication and contributions

When I get published?

It takes at least two to three working days to get published at ANish Platform.

When I should contact the ANish team regarding my writing current status?

If your work doesn’t show up after five working days. Then it is a wiser step that you contact us regarding the current status of your work.

When I will know that my work was published?

When your work gets published automatically and some times manually we send you a link of it.

How I can share this link with others?

You can copy and paste this link on any online platform or any social media site. It is also shared on our official social media channels, pages, and groups. You can share it there too.

How I will be informed about my work’s current status?

The editorial team or the editor will evaluate your work on the priority-based schedule of an editorial calendar.

They chose to select and publish or not otherwise they will inform you through your contact email or number and if they want you to add or remove or edit certain parts of your work they will let you know in the first five working days of your sending work.

What should be avoided?

Kindly avoid sending messages, phone calls or messenger inboxes, just after sending your work. It takes a minimum of two to three days to decide to publish your work or otherwise letting you know that we are not able to publish it send it somewhere else.

Can I republish the same work I have published somewhere else?

It depends if your platform allows you to do this than yes you can but if they don’t due to universal or worldwide copyright laws we are not able to publish it on this platform.

What does ANish Platform prefer when it comes to content writing and publication?

We prefer those works which are specifically written for this platform. However, we don’t limit your freedom of sharing it with other platforms.

Are all works are published?

It is not necessary that all the works are published only those are published which follows our community, writing and editing guidelines.

What is editorial right?

The editorial right is the right to select or reject, publish or remove your content. and the editorial team or the editor is not bound to give reasons or justification for any decision. However, they try to give their reasons for their decisions in most cases.

Regarding plans

What is the possible reason that I tried to update my plan, but it didn’t work?

If you experience any difficulties while upgrading your plan, please contact us via [email protected]

How to re-subscribe to AromaNish after the cancellation?

To subscribe to AromaNish after the cancellation, please make sure you follow these steps:

1. Sign in to your account

2. Go to the your plan settings 

3. Re subscribe to the Plan 

If you have any issues, please contact our customer service at [email protected] 

How to know about my payment’s acceptance?

Whenever you make a payment, you receive an immediate notification about it via e-mail or text message if you have activated this in your bank account notification settings.

How can I change my invoice’s billing data?

You can change your invoice’s billing data, please send an email to [email protected] we will do it instantly.

How can I upgrade or downgrade my subscription from monthly to yearly and vice versa?

We suggest you to get annual subscription to avail our exclusive discounts and special promotions. However, if, for any reasons, like to upgrade your monthly or downgrade your yearly subscription, please send us an email to [email protected] and we will act at your request ASAP.

How often can I upgrade/downgrade my plan?

It is your decision and we always respect your decision. For further information read our “How to upgrade/downgrade my plan?” article.

I signed up for the Trial but decided not to use it

AromaNish’s 14-day trial will automatically disable the projects and campaigns as soon as it expires, whether you use it or not. However we send you an email to choose a plan a few days before your campaigns are deactivated.

How to know which plan is the best for you and your business?

While choosing the right plan, we suggest our customers to know their website’s average traffic and their goals and targets. This strategy helps them to select the right plan for them.

How can I purchase a plan?

  • Select the plan
  • Provide your Billing Address
  • Select a payment method

Please note:  currently, we accept online bank transfer and all payments are processed securely

  • Provide your card details and confirm the order

Please note: Before confirming the order, you have to read and accept our Terms and Conditions.

Your subscription renews automatically at the end of your subscription period. But don’t worry: you can cancel your plan any time before it renews. Once the transaction is complete, your plan will be active.

Where to check my payment status and download the invoices?

You can easily check your payment status and download your invoices in your account.

  • Click on your email address in the top right corner and then on “Settings”
  • Under “Invoice history”, you will see the list of completed transactions and you can also download your previous invoices here

Change my account password

You can change your password easily within your account.

  • Click on the e-mail address and then on the Settings  -> Change password option
  • Provide your Current password and then a new password -> confirm it -> click on the “Save” button and accept the change.

What is a monthly/yearly recurring payment?

Recurring means “over and over”. We use recurring monthly or yearly payment method. It is a convenient way of payment for the service in case you are using online banking. You are charged automatically by our system at the first day of a given period. If, you set recurring payment in your online banking account it will keep your plan active as long as you don’t cancel it.

What is the Enterprise pricing of AromaNish Services?

For enterprise pricing please contact and write to our support on: [email protected] 

Is my data secured?

Yes, we can assure you that your data is 100% secured as we host it on the https server. No one else other than the administrators of the accounts can access the data, so you should not worry about it.

What is the benefit of the annual subscription?

The yearly price includes a 20% discount as you get 2 months free when you sign up for an annual subscription.

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