Digital products (ANish Publications, KDP Help resources)
Because digital products are delivered instantly, we generally do not offer refunds once a download has been accessed, except where the product is materially defective (e.g. corrupted file, missing content described in the listing). Contact us within 14 days of purchase in that case.
Services (Digital, Advertising, Content Marketing, Marketing Hub, Technology)
Service engagements are governed by the scope of work agreed before the engagement begins. Cancellation terms, notice periods, and any prorated refund for unstarted work are specified in that scope document, not by a blanket policy — ask your point of contact for the specific terms of your engagement.
How to request a refund
Email with your order or engagement reference and the reason for the request. We respond within two business days.